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Manually Setting Contacts to "Subscribed" in Your Database

There may be times when you need to manually activate contacts in your database to receive newsletters or multichannel campaigns. In JUNE, you have several options for specifically setting records to the "Subscribed" status.

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Written by Alex Zöchling

❗ Important note on channel-specific unsubscriptions:
The methods described in this article via the user interface (Cronjob, Selected Actions, user profile) work for the standard unsubscribe status (Email). However, if you want to reactivate contacts for other channels like WhatsApp or SMS, which each have their own unsubscribe statuses, this can currently only be overridden via CSV import (see Path 2 or Option C).

Subscribe All Records

Path 1: Mass Subscription via Automation (Cronjob)

This method is ideal if you want to quickly and automatically update specific segments of your database or all currently unsubscribed contacts.

  1. Open the desired database and navigate to the Automations tab in the top bar.

  2. Click on Create Action Group. You can optionally name this group to maintain a better overview.

  3. Within your new group, click Create.

  4. Select the Recurring Action option from the Cronjobs category.

  5. Now add the appropriate service: Choose the Subscribe option under the Update Data category.

  6. In the next step, set the conditions by selecting the Custom Segmentation mode. Set the switch for the rule application to AND.

  7. Now set up the following two rules:

    • Rule 1: Select the main identification field of your database (e.g., "E-Mail" for newsletters or "Phone number" for WhatsApp/SMS). Set the condition to exists -> Yes.

    • Rule 2: Select the field for the unsubscribe status (e.g., "Unsubscribed") and set the condition to is -> true.

  8. Once the action is fully configured and saved, click the three dots next to the action and select Run Manually.
    All contacts that meet these conditions will now be moved to the "Subscribed" status.

Path 2: Blanket Mass Subscription via Export & Re-Import

Use this option if you want to overwrite the entire list without setting up complex conditions beforehand.

  1. Open the desired database and select the Export option in the Mass Actions menu to download your current contact list.

  2. Next, go to Import and upload the newly exported CSV file.

  3. Check the Field Mapping in the next step to ensure that email addresses and other data are mapped correctly.

  4. Before starting the import, check the boxes for the following options:

    • Update existing data

    • Subscribe all

  5. Finally, click Start Import. Your existing records will now be overwritten and blanket-set to subscribed.

Subscribe Specific Individual Records

If you do not want to subscribe the entire database, but only one, a few, or very specific contacts, there are three straightforward options:

Option A: Manual Change in the User Profile

The most direct way for individual contacts.

  1. Open the desired database.

  2. Use the Search function to quickly find the desired contact (e.g., by email address).

  3. Select the corresponding contact and click on Edit Entry.

  4. Manually change the subscription status in the record (at the very bottom: toggle the switch).

  5. Finally, click Save.

Option B: Selected Actions > Subscribe

Via your list view in the database (Data), you can easily mark contacts in bulk as "Subscribed".

  1. Simply check the desired records in the left column or select all contacts on the current page.

  2. Then click the Selected Actions dropdown menu at the top right and select Subscribe X Rows.

💡 Good to know: This action is always limited to your current list view. You can select and update a maximum of the records on a single page – up to 50 contacts at once – per run.

Option C: Targeted Adjustment in the Export File

Use this option if you want to reactivate a handful of specific contacts from a large list and prefer the control of a spreadsheet.

  1. In the database, select the Export option under Mass Actions.

  2. Open the downloaded file in a spreadsheet program (e.g., Excel or Google Sheets).

  3. Look for the Unsubscribed column in the file.

  4. For exactly those contacts you want to subscribe, change the value in this column to false.

  5. Save the file (strictly as a CSV) and upload it back into JUNE using the Import button.

  6. In the import settings, check the box for Update existing data to ensure no duplicates are created.

  7. Click Start Import. JUNE will now apply exactly the specific changes from your file.

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