Why do I need an IMAP domain?
When you send emails via the platform, two things happen: recipients reply to your messages, and some emails bounce back (for example, because an address does not exist or the mailbox is full).
To ensure that these incoming messages are not lost but are directly visible and usable in the platform, you connect your email inbox to the system via an IMAP domain.
In short: without an IMAP domain, you're sending blind. With it, you can see what comes back.
Prerequisites
Before you begin, ensure you have the following information from your email provider:
IMAP host name (z. B.
imap.example.com)Port and encryption protocol (usually port 993 with SSL/TLS)
Email account username and password
Setting up an IMAP domain
To enable receiving replies and bounces, please follow these steps:
Navigate to Administration in the left sidebar.
Select IMAP Domains from the top menu bar.
Click on the Add button.
Now enter the data of your IMAP domain and click Save.
Now you can see your inbox in the respective email contact database.
What can you do afterwards?
Once successfully set up, the inbox of the linked email account will appear directly in the platform's respective email database. This allows you to:
Track responses: You can see immediately who has responded to a campaign or sequence.
Evaluate bounces: Incorrect addresses are detected and can be removed from your lists.
💡 Tip: Set up a separate IMAP domain for each email database to keep replies neatly separated from each other.